The service
Shift CME plans conferences from a library of presentations and journal modules, schedules them on your study days, and makes your conference records. Presentations start at their scheduled times. After a presentation ends, its slides and knowledge checks stay open until 10:00 PM destination time on your last study day; its audio, captions and transcript end with the presentation.
A conference beyond North America includes one site session at a public institution near your destination. You pay any admission yourself and follow the venue's rules. Shift CME supplies the session's educational content, objectives and knowledge check, and does not book or operate the venue.
Shift CME does not award accredited CME, verify attendance, practice medicine, provide legal or tax advice, guarantee reimbursement or deductions, or guarantee that any employer, board, accreditor, or tax authority will accept a record.
Your participation
You must report your participation honestly. If you take part for less than the full scheduled learning time on any study day, you must promptly notify Shift CME at support@shiftcme.com. If you miss a required site session, tell Shift CME at support@shiftcme.com so your records can be corrected. The hours in your records reflect the scheduled learning time and any corrections you report. They are not a verification of attendance or an award of CME credit.
Shift CME keeps your original record and every correction.
Knowledge checks, the course evaluation and notes are optional. Notifying Shift CME if you took part for less than the full time is not optional. There is no daily check-out.
Your records
Shift CME makes your conference records automatically at 10:00 PM destination time on your last study day, or earlier if you choose Get my records now after your last session ends. Your records show your study hours. Your course evaluation is included if you submitted it.
You are responsible for reviewing your plans and records for accuracy. Keep provider-issued certificates, receipts, approvals and other original records required by your organization or applicable law.
Using Shift CME
You must provide accurate account information, protect access to your account, and use the service only for lawful professional-learning and recordkeeping purposes. Do not upload patient-identifiable information, material you lack the right to use, malware, or content that violates another person's rights.
Changes
Features may change or be suspended for security, maintenance, legal, or provider reasons. Material changes that require consent will be versioned and presented before the affected paid service continues. These Terms & Conditions include the membership access terms, single conference and conference days, automatic renewal, cancellation and refund policy, messaging and referral terms below, and the Privacy Policy.
Membership and Lite
Membership access terms
Shift CME membership is $999 per year plus applicable tax. This is an introductory price. It includes 21 conference days per membership year and renews at $999 per year. Any later price change applies only after advance notice and any consent required by law. A new account can start its membership at checkout, where a discount code may reduce the first year; the membership then renews under the automatic renewal terms unless cancelled. An account without a membership can instead pay $349, plus applicable tax, for one conference of up to 7 study days, paid before it creates that conference, under the single conference and conference days terms. Accounts opened before paid membership began keep free access until Shift CME gives advance notice and the member separately accepts the checkout terms presented at that time. The number of new accounts opened each month may be limited. Referral credits follow the referral terms, have no cash value and apply only to paid membership. Shift CME may change or end free access with notice; your conferences and records remain subject to the retention and deletion policy.
Single conference and conference days
An account without an active membership can pay for one conference before it creates that conference. The price is $349 USD, plus applicable tax, for one conference of up to 7 study days. A single conference covers a listed North American destination. Destinations beyond North America are included with membership. It is a one-time payment collected by Stripe; it is not a subscription and does not renew. A paid single conference covers the next conference the account creates. If that conference is cancelled before it starts, the purchase is available for another conference. A single conference purchase does not count toward a membership. Refunds follow the cancellation and refund policy. Each conference uses one conference day per scheduled study day, and a conference can have 1 to 7 study days, or 2 to 7 beyond North America. Days are held when you confirm a conference and used at your first check-in. If you cancel a conference before its first check-in, its days are released back to your membership year. If a confirmed conference's study days change, the days held change to match. Members can buy extra conference days for $40 USD per day, plus applicable tax, as a one-time payment. Extra days last until the end of the current membership year and do not carry over. When you confirm a conference that needs more days than you have left, Shift CME offers the missing days in one payment, and the conference is confirmed when the payment is verified. Extra days are non-refundable except where law requires otherwise.
Automatic renewal
The membership costs $999 USD plus applicable tax, an introductory price, due at checkout for one year, and automatically renews for $999 USD plus applicable tax every year using the saved payment method until cancelled before renewal. Each membership year includes 21 conference days. Unused days, including extra days bought during the year, end with that membership year and do not carry over; each renewal adds 21 new days. A discount code entered at checkout applies only as stated there; a code that reduces the first year does not change the renewal price. Referral credits earned under the referral terms are applied to the next paid year. A material price or renewal-term change, including any change from the introductory price, applies only after advance notice and any consent required by law. External courses, travel, accommodations, and carrier charges are separate.
Cancellation and refund policy
Customers can stop future renewal by turning off automatic renewal in Account → Membership or by contacting Shift CME before the renewal date. Subscription cancellation prevents the next charge and ordinarily leaves access available through the current paid term. Except where law requires otherwise, amounts already paid are non-refundable and cancellation does not create a prorated refund. A single conference purchase is non-refundable, except where law requires otherwise, including when the conference is later cancelled or a study day is missed; if the conference is cancelled before it starts, the purchase can be used for another conference. Conference days released by a cancellation return to the membership year; they are not refunded. A payment Shift CME cannot apply, such as a second payment for the same conference, is refunded. Duplicate or erroneous charges should be reported promptly. Account cancellation is separate: it stops new purchases and schedules customer-content cleanup under the retention and deletion policy.
Refund requests and external costs
Membership is an annual commitment with no refunds for unused time or unused conference days. In exceptional circumstances Shift CME may approve a refund. A refund by itself is not an account-cancellation request and does not start content deletion. Course fees, travel, accommodations, and other third-party costs are separate unless checkout expressly says otherwise. Applicable tax is shown in checkout before you pay.
Messaging
Shift CME sends email only. It sends the messages needed to run your account and your conferences: study-day emails with your conference link, conference confirmation, preparation and conclusion emails, emails with your records attached, replies to your questions, and reminders when a conference needs your attention. These messages are part of the service. Shift CME does not send text or WhatsApp messages, and does not send marketing email unless you separately agree to it.
Some reminder emails include a link to stop that kind of reminder. For anything else, email support@shiftcme.com. Delivery is not guaranteed, and a failed message does not extend a deadline. Do not send patient information in replies or support requests.
Referral terms
Each Shift CME member has a personal referral link in Account. A colleague who opens it can create an account with your referral code filled in. You share the link yourself, by text, email or any other way you choose. Shift CME does not contact anyone on your behalf.
Whenever you share your referral link or recommend Shift CME, by text, email, social media, a website or in person, you must clearly tell the people you share it with that you receive a credit if they join. The text, email and share messages prepared in Account include this note: "I'll also receive up to $250 in membership credit when you join." Keep it when you edit, copy or forward a message, and add it when you share your link another way.
A referral counts when the colleague you referred creates a new Shift CME account with your referral code and then starts a paid membership. A Lite purchase or conference days do not count. Each referred account can count once, and the referral recorded at signup cannot be changed later.
You earn a $250 credit toward your next paid membership year for each referral that counts, up to one free year ($999) per membership year. Each credit is $250 or, if less, the amount left before you reach $999 in that membership year. Referral credits that are reversed no longer count toward that membership year's $999 cap. Starting from zero, a free year takes 4 counted referrals: three $250 credits and a final $249 credit. Credits you have already earned are never reduced, except for a refund as described below. Your membership year runs from the date your account was created and from each anniversary of that date. Referrals that count after you reach the cap are still shown in Account, but they do not add credit for that membership year. A colleague who joins with your referral code gets $250 off their first paid membership year. These amounts apply to referrals whose paid membership starts on or after November 11, 2026. Credits recorded before then keep their amount.
Credits apply only to paid Shift CME membership. They have no cash value, cannot be exchanged for cash, and cannot be transferred, sold or combined with another member's credits. Membership is $999 a year (introductory price), plus applicable tax. Credits add up: every credit you have earned is applied as a balance on your membership billing account and reduces your next membership payment. A balance larger than one payment carries over to the following year. Credits are shown in Account.
If a referred member's membership is refunded, Shift CME may reverse the referral credits for that referral, for both members, in the amount each member received. Membership is an annual commitment with no refunds for unused time.
You cannot refer yourself, including through a second account or an account that uses your email address. Duplicate, fake or automated accounts do not count, and Shift CME may withhold or remove credits earned that way. Shift CME may change or end the referral program with notice.
Privacy, retention and deletion
How Shift CME collects, uses, shares and protects your information, how long records are kept, and what happens when you delete your account are in the Privacy Policy, which is part of these Terms & Conditions. In short: deleting your account stops learning immediately, and your course evaluation, records and downloads stay available until the deletion deadline 30 days later. See Deletion.
Warranty, responsibility and disputes
To the extent permitted by law, Shift CME is provided "as is" without a promise that generated material or third-party services will be error-free or meet a particular professional, tax, reimbursement, or licensing requirement. Shift CME is not liable for indirect, special, incidental, or consequential loss; aggregate liability arising from the paid service will not exceed the amount you paid Shift CME during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.
Contact Shift CME first so an account or billing concern can be investigated. These Terms & Conditions are governed by applicable United States law and any non-waivable law that protects you where you live. Nothing in them limits a right that applicable law does not permit you to waive.
